Privacy Policy

Last updated: 1 January 2026

1. Data controller and owner

The owner and data controller responsible for your personal data is:

Jointvitalife
Level 3, 50 Customhouse Quay, Wellington 6011, New Zealand
Phone: +64 4 917 7000
Email: helpdesk@jointvitalife.world

2. What data we collect

• Contact data you provide through our contact form: your name, email address and the content of your message.
• Consent data: a record of the consent you give when submitting the form or setting cookie preferences.
• Technical data: limited information such as browser type and pages visited, collected only where you enable analytics cookies.

3. Why we use your data and legal bases

• To respond to your enquiry — legal basis: your consent and our legitimate interest in answering messages you send us.
• To operate and secure the website — legal basis: legitimate interest in providing a safe, functioning service.
• To understand site usage — legal basis: your consent, given through the cookie banner.

4. Retention periods

• Contact form messages are kept for up to 24 months after your enquiry is resolved, then deleted.
• Consent records are kept for up to 5 years to demonstrate compliance.
• Analytics data is retained for up to 14 months in aggregated form.

5. Who we share data with

We do not sell your personal data. We may share it with trusted service providers who host our website or help us deliver email responses, acting only on our instructions under written agreements. Where data is transferred outside New Zealand or the European Economic Area, we rely on appropriate safeguards such as standard contractual clauses.

6. Your rights

Subject to applicable law, you have the right to:

• access the personal data we hold about you;
• request correction of inaccurate or incomplete data;
• request erasure of your data where there is no overriding reason to keep it;
• restrict or object to certain processing;
• request portability of data you provided to us;
• withdraw consent at any time, without affecting prior processing.

To exercise any right, contact us using the details above. You may also lodge a complaint with the Office of the Privacy Commissioner of New Zealand, or, in the European Union, with your local supervisory authority.

7. How we protect your data

We apply technical and organisational measures including encrypted HTTPS connections, access controls, regular updates and data minimisation. While no method of transmission is completely secure, we work to protect your data against unauthorised access, loss or misuse.

8. Cookies

We use cookies as described in our Cookie Policy. You can manage your preferences at any time through the cookie banner.

9. Changes to this policy

We may update this policy to reflect changes in our practices or the law. The latest version will always be available on this page with its update date.