Refund Policy
This policy explains the status of the resources we publish and how refunds would be handled if any paid product or service is offered in the future.
Last updated: 1 January 2026
1. Our resources are free
The guides and planning resources published on this website are provided free of charge for general educational and informational purposes. Because there is no purchase, no payment is taken and no refund is required for accessing this content.
2. If paid items are offered in future
Should we introduce any paid product or service, the terms below will apply, alongside the specific terms shown at the point of purchase.
- Prices and what is included will be clearly displayed before you complete a purchase.
- You will receive confirmation by email after a successful payment.
- Refund requests should be sent to us using the contact details below.
3. Statutory right of withdrawal (EU and EEA)
If you are a consumer in the European Union or European Economic Area, you generally have 14 days to withdraw from a purchase without giving a reason. For digital content supplied immediately, this right may end once delivery begins with your prior consent, as permitted by law.
4. How refunds are processed
Approved refunds are returned using the original payment method within 14 days of us accepting the request. We do not charge a fee for processing an eligible refund.
5. Consumer rights
This policy does not limit your statutory rights, including those under the New Zealand Consumer Guarantees Act 1993 or consumer protection laws applicable in your country of residence.
6. Contact us
For any question about this policy, email helpdesk@jointvitalife.world or call +64 4 917 7000.
Disclaimer: All materials and practices presented are for educational and informational purposes only and are intended to support general well-being. They do not constitute medical diagnosis, treatment, or advice. Before applying any practice, especially if you have chronic conditions, consult a qualified healthcare professional.